FabTrol MRP
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FabTrol Technical Support

For day-to-day issues with our software, the dedicated staff at FabTrol Technical Support is ready to help. We pride ourselves on providing the best support services in the industry.

How to get technical support

Our support analysts are available by e-mail and fax from 6 a.m. to 5 p.m. Pacific Time, Monday through Friday, and by phone beginning at 6:30 a.m. If you have any questions or problems with the software, here's how to get help:

User documentation. Complete user documentation is available in the form of the FabTrol MRP Help System. To access this information from within the software itself, press the F1 key. Or choose FabTrol MRP Help from the Help menu.

Support by e-mail. E-mail is often the fastest way to get your support questions answered. Just send a detailed message (with relevant file attachments up to 5MB) to support@fabtrol.com.

Support by fax. For questions related to reports and other documents, it is useful to fax the relevant printouts. Our support fax number is (541) 485-4302.

Support by phone: To speak with a FabTrol support analyst, call us during office hours at (541) 345-1494.

Fast response time

We pride ourselves on fast, effective responses to your inquiries. In fact, one of our customers recently reported winning a $5 bet with a colleague when a FabTrol technician responded to his fax within 15 minutes.

"We purchased FabTrol about eight years ago for several reasons: the flexibility, commitment to long-term service and development, and the people. We haven't been disappointed since."
— Gib Plimpton, Myers & Company, Basalt, CO

Annual Support & Maintenance Plan

Access to support services is provided as part of our Annual Support & Maintenance (ASM) Plan. This annual contract entitles you to full support services, periodic maintenance updates, no-charge upgrades to new generations of our software, and access to FabTrol Support Online.

Online support resources

Participants in the ASM plan get exclusive access to the FabTrol MRP Product Center. In this password-restricted area, you will find all of the following:

Details about the current shipping release of FabTrol MRP
A web log from our staff with tips and tricks, release information, customer news, and more
A download center with free FabTrol-related utilities, training resources, sample data, and more
Complete release notes and install guides for all releases of FabTrol MRP
Forms to request CD updates, additional training resources, and more

Ongoing development

The hidden component of customer support, of course, is continued development. Without it, even the best-designed solution with the best technical services will quickly become obsolete and unsatisfactory. Our development team is firmly committed to maintaining and improving our software. We work constantly to keep pace with new technologies and better meet the needs of the industry — now and in the future.

FabTrol Systems | Software for Steel Fabricators Since 1984
1025 Willamette Street, Suite 300, Eugene, OR 97401, USA
(888) FABTROL | Support: (541) 345-1494 | info@fabtrol.com

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FabTrol Systems, Inc.
1025 Willamette, Suite 300
Eugene, OR 97401
Sales: (888) FABTROL
Support: (541) 345-1494
E-mail: info@fabtrol.com

Customer login
Log in to access the FabTrol MRP Product Center. If you need a password, contact FabTrol Technical Support.