Meet our support analysts
FabTrol Systems' experienced support analysts help resolve all kinds of real-world shop and operations issues and are each dedicated to providing fast, effective solutions to your inquiries.
Support Analyst and Trainer
Charlie came to FabTrol in 2004 with Microsoft and Cisco certifications, a background in Microsoft product training for Wordlink, a Microsoft subsidiary, and in network administration for Charles Schwab. Now, odds are high that when you call technical support or attend a training at our Eugene training center, you’ll get the benefit of Charlie’s tech savvy and years of experience helping fabricators get the most out of FabTrol software. After traveling a lot with his family in his youth, Charlie went to high school in the San Francisco area and later attended California State University in Chico. He enjoys playing with his St. Bernard dogs, cycling, riding motorcycles and working on his new house in the country with his wife.
Doyle joined FabTrol Systems in 1997, bringing his skill with all things high-tech and mechanical to bear on his job as a support analyst. Before coming to FabTrol, he was district manager of a computer company that provided customized computer hardware and services to large educational, governmental and corporate entities. Earlier, he was a service writer for a major recreational vehicle manufacturer. Now, Doyle combines his facility for diagnosis and troubleshooting with his in-depth knowledge of our software to help FabTrol customers. Originally from San Francisco, Doyle came to Oregon for its quality of life and recreational opportunities and enjoys sailing on his 26-foot sailboat and hiking all around the Pacific Northwest.
Support Analyst and Implementation Specialist
Neil, in our FabTrol Systems' UK office, brings decades of experience in steel fabrication to his work as a support analyst and implementation specialist. He started out in steel detailing on a drawing board, eventually becoming manager of the drawing office of a major UK steelwork contractor. In the early 1990s, he worked as part of the team that brought Tekla Structures—then Xsteel—to market, helping manage worldwide software support and implementation. Now, Neil works with FabTrol customers in over 10 countries. When not supporting FabTrol customers, Neil enjoys collecting antique porcelain and helping keep his three young grandkids amused with trips to the park, zoo and the local theme park.
Doug brings a diverse background in technology to his work as a FabTrol Systems' support analyst. Early in his high-tech career, Doug worked as a telecommunications consultant for several large companies. Before coming to FabTrol Systems in 2005, Doug was the office manager and a support analyst—read jack-of-all trades—for one of the first local Internet service providers in the Eugene area. And Doug has had his hand in construction too—not steel, but stone. As a young man, he spent two-and-a-half years in Italy helping restore a 12th century fortified village. Now, he works to build good relationships with the fabricators who call in, saying he particularly enjoys debugging complicated problems that require research to resolve.