FabTrol Technical Support

We pride ourselves on fast, effective responses to your inquiries.

"We purchased FabTrol about eight years ago for several reasons: the flexibility, commitment to long-term service and development, and the people. We haven't been disappointed since."
— Gib Plimpton, Myers & Company, Basalt, CO

Support Options

User documentation is available by pressing the F1 key in FabTrol MRP or the Help icon on the Systems tab in FabTrol Pro.

E-mail support is available from 6:00 a.m. to 5:00 p.m. Pacific Time and is often the fastest way to get your support questions answered. Just send a detailed message (with relevant file attachments up to 5MB) to This email address is being protected from spambots. You need JavaScript enabled to view it. .

Fax support is available from 6:00 a.m. to 5:00 p.m. Pacific Time - (541) 485-4302. It can be helpful to include relevant printouts.

Phone support is available from from 6:30 a.m. until 5:00 p.m. Pacific Time - (541) 345-1494.

Support Request Form is available to request CD updates, additional training resources, and more.

Product Center

Request a customer Product Center password
Release Details about the current versions of FabTrol software
Release Documents including release notes, install guides, and tech notes
Software Downloads of the current versions of FabTrol software
Report Sharing for downloading user-created reports for use in FabTrol Pro

Annual Support and Maintenance Plan

This annual contract entitles you to full support services, periodic maintenance updates, no-charge upgrades to new generations of our software, and access to FabTrol Support Online. The hidden component of customer support, of course, is continued development. Without it, even the best-designed solution with the best technical services will quickly become obsolete and unsatisfactory. Our development team is firmly committed to maintaining and improving our software. We work constantly to keep pace with new technologies and better meet the needs of the industry — now and in the future.