FabTrol Technical Support
We pride ourselves on fast, effective responses to your inquiries. In fact, one of our customers reports winning a $5 bet with a colleague when a FabTrol technician responded to his fax within 15 minutes.
"We purchased FabTrol about eight years ago for several reasons: the flexibility, commitment to long-term service and development, and the people. We haven't been disappointed since."
— Gib Plimpton, Myers & Company, Basalt, CO
User documentation is available by pressing the F1 key in FabTrol MRP.
Fax support is available from 6:00 a.m. to 5:00 p.m. Pacific Time - (541) 485-4302. It can be helpful to include relevant printouts.
Phone support is available from from 6:30 a.m. until 5:00 p.m. Pacific Time - (541) 345-1494.
Support Request Form is available to request CD updates, additional training resources, and more.
Request a customer Product Center password
Release Details about the current version of FabTrol MRP
Release Documents including release notes, install guides, and tech notes
Support Forum for users to interact with each other and with our support analysts
How To articles, videos, answers to Frequently Asked Questions (FAQs), and more
Annual Support & Maintenance Plan
This annual contract entitles you to full support services, periodic maintenance updates, no-charge upgrades to new generations of our software, and access to FabTrol Support Online. The hidden component of customer support, of course, is continued development. Without it, even the best-designed solution with the best technical services will quickly become obsolete and unsatisfactory. Our development team is firmly committed to maintaining and improving our software. We work constantly to keep pace with new technologies and better meet the needs of the industry — now and in the future.