Careers at FabTrol Systems

Looking for a challenging, fast-paced career opportunity with an established
industry-leading company? Join the team at FabTrol Systems and help us
continue our tradition of technological innovation and market leadership.

We are actively seeking applicants for the following job openings:

Software Implementation, Training and Support Manager

Location: Downtown Eugene, Oregon
Compensation: DOE

FabTrol Systems, Inc., the global leader of steel fabrication management software, is looking for a proven services management professional who:

  • Learns new software quickly
  • Solves problems creatively
  • Builds and sustains a “lean”, continuously improved, prioritization driven, team environment 

You will lead a team that:

  • Proactively learns and masters the company’s existing products, new features and, as required, other partner/integrated products
  • Applies a helpful positive attitude to each opportunity to support and train customers
  • Is highly organized as a team
  • Prioritizes and always keeps prioritization in mind and in view
  • “Owns the incident” from the time the customer submits it
  • Clearly and formally resolves incidents
  • Often provides support as a proactive outreach initiated by the company
  • Collaborates effectively with others in support and throughout the company
  • Carefully documents and tracks incidents and activities
  • Increasingly resolves issues live and on the first call
  • Employs modern support processes and tools to improve communication with customers
  • Shows continuous Improvement in these areas as part of daily and weekly activities

Required skills and characteristics:

  • Prioritization
  • Designing, implementing and improving straightforward team processes and practices
  • Rapid acquisition of new technical/software skills
  • Advanced Microsoft Office skills
  • Fast and courteous verbal and written communication
  • Organized
  • Scheduling skills
  • Incident analysis, trend spotting, proactive support to address trends
  • Writing/documentation/curriculum creation
  • Escalation management
  • Mentoring, training, employee development
  • Try something, learn by doing approach
  • IT skills

Some travel is required.

Required education and experience:

  • 4+ years of training and support
  • 4+ years of management of training and support staff
  • Bachelor’s degree
  • Mastery of a complex software product in a previous role

FabTrol Systems, Inc. offers an excellent range of benefits including health and retirement.

Please submit a cover letter and a statement of demonstrated skills and work experience to This email address is being protected from spambots. You need JavaScript enabled to view it. with Support Manager in the email subject line.

 

Sales Account Manager

Location: Downtown Eugene, Oregon
Compensation: DOE

FabTrol Systems, Inc., the global leader of steel fabrication management software, is looking to expand our sales team in order to promote our state-of-the-art products to steel fabrication shops within the US. You will join a high integrity team that works diligently every day to bring return on investment to our valued customer base – from small, specialized fabrication shops to the nation’s leading steel fabricators with multi-site, enterprise-level systems.

To be considered, you must have some experience in the steel fabrication industry with the ability to understand customer’s business interests and align the value of FabTrol’s software and services to their unique objectives. B2B sales experience is highly desired but not required; however, you should enjoy managing a multi-step, customer-focused process where you can discover potential customers, lead them through a needs analysis, and match them to a solution that increases their profitability and competitiveness through technology. You’ll report to the Sales & Marketing Manager and collaborate with other account managers and the management team, leveraging your knowledge and experience to deliver sales and great customer satisfaction.

This position will require direct customer communication, public presentation, and a team-focused approach. Strong steel fabrication business acumen, market knowledge and customer focus are keys to success.

This is your opportunity to make a material impact on the trajectory of a company at the forefront of steel fabrication shop technology adoption. You will be empowered to bring valuable, new technology to this skillful industry, surrounded by a growing team that’s been bringing innovation to the industry for thirty years.

Essential job functions summary

  • Ability to work towards your objective with minimal direction, as an organized, self-motivated, hard-working problem-solver
  • Understand the customers’ business and business goals, resulting in product/service recommendations that contribute to customer’s growth and competitiveness
  • Have a passion for technology and learning new things; and likewise, a willingness to bring back industry feedback to product management team
  • Understand and utilize all steps of the sales cycle, including but not limited to, the research meeting, product demonstration, value analysis and proposal
  • Proficient in communicating product knowledge and how it relates to the industries we serve
  • Provide updates in the company CRM and report regularly on your opportunity pipeline
  • Apply interpersonal skills to ensure teamwork across organizational boundaries and demonstrate leadership abilities, as needed, to achieve business goals
  • Travel to customer locations across the US
  • Attend industry functions, such as association events and conferences, and provide feedback and information on market and customer trends

Position requirements

Relevant industry experience is important.  A successful candidate will also bring:

  • Executive-level communication skills
  • Tireless, constant focus on personalized outgoing communication
  • Energetic, results-driven attitude
  • Excellent oral, written communication and presentation skills
  • Strong analytic skills
  • Experience with strategic business analysis and proposal development
  • Willingness to collaborate and contribute to team success
  • Competency with MS-Office suite and CRM software
  • Attention to detail

FabTrol offers an excellent range of benefits including health and retirement.

Please submit a cover letter and resume to Jennifer Duncan, Sales & Marketing Manager: This email address is being protected from spambots. You need JavaScript enabled to view it.

    


FabTrol Systems, Inc.

Sales: (888) FABTROL
Support: (541) 345-1494
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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